What is covered
Mediflow water pillows carry a manufacturer's limited warranty against defects in materials and workmanship under normal household use. Current Original and Elite packaging shows a 3-year limited warranty. The exact terms for each model are printed on its packaging and set by the manufacturer.
Keep your order confirmation from 2-K Electric. It serves as your proof of purchase if you need to make a claim.
What is usually not covered
- Normal wear, such as gradual softening of foam or fill over time
- Damage from misuse, sharp objects, pets, heat sources or overfilling the water pouch
- Stains, discoloration or damage caused by washing outside the care label instructions
- Pillows altered, repaired or resold by anyone other than the manufacturer
How to make a claim
Contact us with your order number, a short description of the problem and clear photos. If the issue appears within 30 days of delivery, we will usually replace the pillow directly. After that, we will help you submit the claim to Mediflow and keep you updated until it is resolved.
Remedies under the warranty are decided by the manufacturer and are usually a repair or replacement. This warranty does not limit any rights you have under the consumer protection laws of your state.
Warranty registration
Mediflow offers warranty registration on its own website. Registering is optional, but it can make a future claim quicker.
Contact
Questions about this policy? Email contact@2kelectric.energy, call +1 (619) 967-0215, or write to 2-K ELECTRIC, INC., 2140 W Olympic Blvd Ste 201, Los Angeles, CA, 90006, United States.